Returns: If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund. To initiate a return, please contact us and we will provide you with a pre-paid return label and instructions on how to return the item. Shipping fees are not refundable. Customers are responsible for a restocking fee, which is either 15% of the order value or a minimum of $10, whichever is greater. However, restocking fees are waived for defective products (arrived broken) and unopened products returned as incorrect items. Please note that the item(s) must be in its original packaging, unused and in the same condition as it was when you received it. To ensure the highest standards of customer satisfaction, Toi Beauty maintains strict quality controls on all products. In the event of receiving a damaged product, we respectfully request that you promptly contact us within 72 hours of the receipt of the said product. We may require photo evidence of the defect or damage. Certain items, such as but not limited to; lip products and gift cards are marked as final sale and are not eligible for return. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Toi Beauty monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were resent at no cost in a good faith gesture following a report of non-receipt. Refunds: We are pleased to offer a full refund of the purchase price, excluding shipping costs, for any returned merchandise that adheres to our return policy. Refunds will be issued to the original form of payment used for the purchase within 7-10 business days of receipt of the returned item. Refunds will be issued to the original form of payment used for the purchase within 7-10 business days of receipt of the returned item. Thank you for choosing Toi Beauty. We value your business and strive to provide the best customer experience and look forward to providing you with more beauty products you love.