FAQ

What is In-store pick up?

Take advantage of our free in-store pick up service for the ultimate in safety and convenience! Simply buy online as usual, checkout, then select the Pick Up In Store option. You’ll receive an order confirmation email right away while we prepare your order. Once your order is ready, you’ll receive a “Ready For Pick Up” email letting you know it’s time to pick up your order from your selected store.

To give you even more freedom of choice, you also have the option to “split” your order. What this means is you may choose to ship some items to your home and pick up other items you’ve selected in store. Please note that as of now, only the person who placed the order may pick up the order.

Are there additional fees for in-store pick up?

Good news, there are no additional fees for this great service!

Can I ship to different store locations?

Unfortunately, you can only select one store at a time for in-store pick up at the present time.

What is curbside pick up?

Curbside pick up is a safe and easy option to pick up your order without ever having to leave your car! After receiving your order confirmation email, you’ll receive your “Ready for Pick Up” email alerting you that your order is ready, simply proceed to the selected location and call the store to let them know you’re here for your curbside pick up. An available sales associate will then bring your order to your car. If for some unforeseen reason no associates are available to assist you, you will be advised to pick up your order inside the store as usual. Unfortunately, requested or scheduled pick-up times are not available as turn around to prepare your order will vary from store to store.

At what times will my curbside order be available for pick up?

Good news! Your curbside pick up order will be available 30 minutes prior to store opening until 6:00 PM unless business hours end earlier, weather permitting.

What is the difference between in-store pick up and curbside pick up?

Good Question! Allow us to introduce these two great new services we’re now offering.

• An in-store pick up order is an order purchased online and then collected by you inside the store of your choosing.
• Our curbside pick up option offers the convenience of never leaving your vehicle to receive your goods! With curbside pick up orders, a sales associate will meet you at the designated pick up area with your order in hand instead of you collecting it inside the store!