RWINSIDER PROGRAM

OVERVIEW

  1. The following terms and conditions (collectively, the “Terms”) describe and govern the RW&CO. RWINSIDER Program (the “Program”). These Terms replace and take precedence over any previous terms and conditions associated with the Program or any previous RW&CO. reward programs. These Terms and the Program shall be effective as of February 2, 2022.
  2. The Program is a customer rewards program offered by Reitmans (Canada) Ltd. (“Reitmans”) only through its RW&CO. division (“RW&CO.”) to RW&CO. customers purchasing RW&CO. merchandise from RW&CO. stores (the “Stores” or each individually a “Store”) and/or the www.rw-co.com website (the “Website”). Participation in the Program will allow customers to receive rewards based on the pre-tax, pre-shipping, post-discount and post-returns amount of their purchases. Once certain purchase thresholds are met by a customer, s/he will receive promotional rewards coupons offering dollar value savings which may be applied to future purchases of RW&CO. merchandise.
  3. HOW TO BECOME A MEMBER

  4. Membership in the Program is free. No purchase is required to become a Member of the Program (“Member”).
  5. Customers wishing to become Members in the Program must fill out and submit (accurately, completely and legibly) a Program application form available at any Store location or online through the Website at the Program URL: www.rw-co.com/en/rwinsider. Membership in the Program is open to all individuals who have reached the age of majority in the country, province or territory in which they reside or who have obtained the consent of their parent or legal guardian. By signing up to become a Member, a customer agrees to provide their email address and to receive emails from RW&CO.
  6. A customer whose completed application has been received, processed and approved by RW&CO. to become a Member will be notified by email. The Member’s email address will then serve as the Member’s RWINSIDER Program Membership Number (the “RWINSIDER Program Membership Number”). The RWINSIDER Program Membership Number will be registered in the name of the individual Member, and an account with this unique account number will be opened in that Member’s name (the “Account”). It is only that individual Member who may benefit from the use of the RWINSIDER Program Membership Number registered in his/her name.
  7. For purposes of the Program, the RWINSIDER Program Membership Number remains the property of RW&CO. and may be unilaterally revoked at any time by RW&CO. in its sole discretion. RW&CO. reserves the right to revoke a RWINSIDER Program Membership Number in the event of breach of these Terms by a Member, misuse or abuse of the Program by a Member, fraud, and/or any other action deemed by RW&CO. to be contrary to the Program or the interests of its Members. In the case of such revocation, all Spend Level (as defined below) redemptions and Spend Balance (as defined below) on that Account may be blocked and forfeited.
  8. Members must provide accurate information. RW&CO. shall not be liable for misdirected email or mail communications, including any notices under these Terms or any consequences thereof where a Member’s information is inaccurate or no longer valid. RW&CO. may contact a Member if it believes that some of its records concerning that Member are inaccurate. RW&CO. reserves the right to cancel any Account for which incomplete or inaccurate information has been provided, and all Spend Level (as defined below) redemptions and Spend Balance (as defined below) on that Account may be blocked and forfeited. RW&CO. reserves the right to refuse issuance of an Account to any person who does not follow the prescribed enrolment procedures.
  9. RWINSIDER PROGRAM SPEND BALANCE AND RECEIVING REWARD COUPONS

  10. Membership in the Program entitles a Member to receive rewards and perks based on a yearly spend balance (the “Spend Balance”) at a 1:1 ratio of their dollars spent on all in-store or online purchases of RW&CO. merchandise only (after rebates, returns (see paragraph 12 below) and before taxes, shipping and handling) made during the 12-month period beginning on January 1st and ending on December 31st in a calendar year (each such period, the “Program Year”). A MEMBER’S SPEND BALANCE WILL START OR RESET TO ZERO AT THE START OF EVERY PROGRAM YEAR ON JANUARY 1ST AND ACCUMULATE DURING THE YEAR UNTIL THE END OF THE PROGRAM YEAR ON DECEMBER 31ST. ANY SPEND BALANCE AT THE END OF A PROGRAM YEAR (JANUARY 31ST) WILL BE RESET TO ZERO. WHEN TRANSACTING IN-STORE, MEMBERS MUST PROVIDE THEIR RWINSIDER PROGRAM MEMBERSHIP NUMBER OR ANY NECESSARY INFORMATION (EMAIL ADDRESS, PHONE NUMBER ASSOCIATED WITH THE ACCOUNT) TO IN-STORE REPRESENTATIVES. WHEN TRANSACTING ON THE WEBSITE, MEMBERS MUST IDENTIFY THEMSELVES WITH THEIR RWINSIDER PROGRAM MEMBERSHIP NUMBER IN ORDER TO ACCUMULATE A SPEND BALANCE AND BENEFIT FROM THE PROGRAM.
  11. Once a Member reaches certain spend level thresholds (each a “Spend Level”) within the Program Year, the Member will be entitled to receive RWINSIDER RW&CO. promotional reward coupons, redeemable in-store at any Store location or online at www.rw-co.com.
  12. A Member’s Account may be closed at RW&CO.’s discretion if the Member did not accrue any Spend Balance during any consecutive 24-month period.
  13. A Member’s accumulated Spend Balance does not have a cash value and is not exchangeable for cash. A Member’s Spend Balance may not be exchanged, assigned, transferred, purchased, sold or given away and shall become void in any such cases.
  14. Returns and/or exchanges will be honoured in accordance with RW&CO.’ Returns and Price Adjustment Policy as indicated on the Website. On a return and/or exchange, a deduction (equivalent to the value of the return or difference of the exchange) is made automatically to a Member’s Spend Balance from the Member’s Account that was used for the original purchase.
  15. CONDITIONS FOR REWARD COUPONS

  16. Promotional reward coupons must be redeemed within the period stated for redemption on a single in-store purchase of regular-priced RW&CO. merchandise. The Reward coupons must be presented (either printed or displayed on a device) at time of purchase. No mechanical or other reproductions will be accepted. One-time use only. Limit of one coupon redeemed per transaction. Coupon cannot be combined with any other coupons, certificates, vouchers, offers or promotions, including other reward coupons. Reward coupons may not be applied to the purchase of gift cards or to previously purchased merchandise. Reward coupons may not be redeemed for cash. RW&CO. merchandise only. Additional restrictions may apply. Reward coupons shall be issued to qualifying Members via email or short message service (“sms” or “text”).
  17. Any rewards and benefits provided in connection with the Program may be subject to tax liability, such as GST, PST or HST. Any tax liability, including, without limitation, disclosure connected with the receipt or use of Spend Balance, and any rewards and benefits provided in connection with the Program, is the sole responsibility of the Member. Reitmans shall not be responsible or liable in any manner for any tax consequences which may arise from a Member’s participation in the Program.
  18. RWINSIDER STATUS AND BENEFITS

  19. Members who accumulate a Spend Level below $150 within a Program Year obtain RWINSIDER status for the remaining portion of that Program Year. In addition to the benefits described above, RWINSIDER status Members also obtain the following RWINSIDER status benefits during the remaining portion of that Program Year:
    1. A birthday discount of $15 applicable on all purchases in store or online at www.rw-co.com
    2. A charitable donation when graduating to the next loyalty tier RWINSIDER+
    3. Exclusive RWINSIDER Offers
    4. Welcome Gift
    5. Early access to new arrivals
    6. Giveaways
    7. Insider Weekends & Surprise Events
  20. RWINSIDER+ STATUS AND BENEFITS

  21. Members who accumulate a Spend Level of $151 or more within a Program Year obtain RWINSIDER+ status for the remaining portion of that Program Year. In addition to the benefits described above, RWINSIDER+ status Members also obtain the following RWINSIDER+ status benefits during the remaining portion of that Program Year:
    1. A birthday discount of $20 applicable on all purchases in store or online at www.rw-co.com
    2. A charitable donation when graduating to the next loyalty tier RWGOLD
    3. Exclusive RWINSIDER Offers
    4. Welcome Gift
    5. Early access to new arrivals
    6. Giveaways
    7. Access to a $50 clothing alteration refund (given through a RW&CO. gift card)
    8. Insider Weekends & Surprise Events
  22. RWGOLD STATUS AND BENEFITS

  23. Members who accumulate a Spend Level of $751 or more within a Program Year obtain RWGOLD status for the remaining portion of that Program Year. In addition to the RWGOLD status benefits described above, RWGOLD status Members also obtain the following RWGOLD status benefits during the remaining portion of that Program Year:
    1. A birthday discount of $25 applicable on all purchases in store or online at www.rw-co.com
    2. Free standard shipping on all qualifying online purchases in Canada
    3. Exclusive RWINSIDER Offers
    4. Welcome Gift
    5. Early access to new arrivals
    6. Giveaways
    7. Access to a $50 clothing alteration refund (given through a RW&CO. gift card)
    8. Insider Weekends & Surprise Events
  24. PROGRAM CHANGES

  25. RW&CO. RESERVES THE RIGHT, FROM TIME TO TIME, TO MODIFY THESE TERMS, OR OTHERWISE MODIFY OR TERMINATE THE PROGRAM (INCLUDING BUT NOT LIMITED TO ANY REWARD, REWARD COUPONS, AND/OR OTHER BENEFIT OFFERED IN CONNECTION WITH THE PROGRAM, SPEND LEVEL THRESHOLDS, CONDITIONS OF REWARDS COUPONS, OR REQUIREMENTS FOR MEMBERSHIPS OR STATUS TIERS), IN ITS SOLE DISCRETION, AT ANY TIME.
  26. In the event of any material modification to these Terms or the Program, written notice shall be provided to RW&CO. customers and Members at least thirty (30) days before such modifications come into force and will be posted in-store at all Store locations and online on the Website, and/or, at RW&CO.’ sole discretion, may be sent directly to RW&CO. customers and Members by e-mail, mail or otherwise. Such notice shall provide details of the nature of the modifications being put into effect. In the event of the termination of these Terms and/or the Program, written notice shall be provided to RW&CO. customers and Members at least thirty (30) days before such termination.
  27. Members may choose to cancel their membership in the Program at any time by providing written notice to RW&CO. at the address provided below, or by contacting Customer Service team by phone. In the event that a Member cancels their Program membership, any accrued Spend Balance in that Account shall be forfeited. Members who choose to unsubscribe from RW&CO. emails will also unsubscribe from the Program.
  28. Disclaimer

  29. MEMBERS ASSUME ALL LIABILITY FOR ANY LOSSES, EXPENSES, DAMAGES, CLAIMS, COSTS, ACTIONS, CAUSES OF ACTION AND INJURIES CAUSED OR CLAIMED TO BE CAUSED BY PARTICIPATION IN THE PROGRAM, OR THE USE OR MISUSE OF THE ACCOUNT (INCLUDING THE RWINSIDER PROGRAM MEMBERSHIP NUMBER), REWARDS COUPONS OR ANY PRIZES OR BENEFITS GRANTED PURSUANT TO THE PROGRAM (INCLUDING WITHOUT LIMITATION, IN CONNECTION WITH TRAVEL, IF APPLICABLE). TO THE EXTENT PERMITTED BY APPLICABLE LAW, MEMBERS RELEASE AND FOREVER DISCHARGE REITMANS (CANADA) LIMITED AND ITS VARIOUS DIVISIONS, INCLUDING, WITHOUT LIMITATION, ITS RW&CO. DIVISION, PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, AGENTS, ADVISORS, EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS AND REPRESENTATIVES, FROM ANY AND ALL DAMAGES, RIGHTS, CLAIMS, COSTS AND ACTIONS OF ANY KIND WHATSOEVER ARISING IN CONNECTION WITH ANY OF THE FOREGOING AND THEIR PARTICIPATION IN THE PROGRAM, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS BASED ON VIOLATION OF A MEMBER’S PUBLICITY RIGHTS, DEFAMATION, OR INVASION OF PRIVACY.
  30. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALL ASPECTS OF THE PROGRAM ARE PROVIDED BY REITMANS "AS IS" WITHOUT ANY CONDITION, REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IN NO EVENT SHALL REITMANS BE LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL, HOWSOEVER CAUSED, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM. CERTAIN FEDERAL, STATE OR PROVINCIAL LAWS MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO A MEMBER, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND SAID MEMBER MIGHT HAVE ADDITIONAL RIGHTS. FOR THE PURPOSES OF THIS SECTION, “REITMANS” SHALL INCLUDE REITMANS’ RESPECTIVE AFFILIATES, SUBSIDIARIES, AGENTS, MANDATARIES, ADVISORS, EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS AND REPRESENTATIVES.
  31. PRIVACY

  32. RW&CO. collects personal information from Members, including, without limitation, first and last names, birth dates, telephone numbers, email addresses, postal address and purchasing information (such as style, sizing and fashion preferences) in accordance with the RW&CO. the Privacy Policy located on the RW&CO.’s website. RW&CO. is committed to keeping such personal information safe in order to protect it from loss, theft, unauthorized access, disclosure, duplication, use by others and modification. Please visit the website or ask our sales associates for a copy of our Privacy Policy.
  33. ADDRESS/CONTACT INFORMATION

  34. Members must ensure that their contact information is accurate in order to ensure that Program information is sent to the proper address. It is each Member’s sole responsibility to notify RW&CO. in writing at the address indicated below if he or she changes his or her address or other contact information. RW&CO. shall not be liable for misdirected email or mail communications, including any notices under these Terms, or any consequences thereof where a Member’s information is inaccurate or no longer valid.
    The address or any other Member information may be corrected in the following ways:
    1. In-store (using the point of sale system) at any RW&CO. store location;
    2. In writing to:
      Reitmans (Canada) Limited,
      250 Sauvé Street West,
      Montréal, Québec H3L 1Z2
      ATTENTION: RW&CO. Customer Service;
    3. By Phone: Customer Service 1-855-232-RWCO (7926) and
    4. Through the Website (www.rw-co.com)
  35. Questions or comments about the Program?

  36. Please speak to our in-store representatives or contact us by phone at 1-855-232-RWCO (7926) or by email customerservice@rw-co.com or visit the Customer Service section of our website at www.rw-co.com to ask us or provide us with any of your questions or comments.
  37. ACCEPTANCE OF TERMS AND CONDITIONS

  38. By signing a RW&CO.’s RWINSIDER Program application form either in person or electronically and/or by using the RWINSIDER Program Membership Number for the first time, each Member certifies that she or he (i) is over the age of majority in the country, province or territory in which he or she resides (or has obtained the consent of her or his parent or legal guardian), (ii) has read, understood, agrees to and accepts these Terms, as they may be amended from time to time, and which Terms shall be deemed to be binding on such Member, and (iii) consents to RW&CO.’ collection, use and disclosure of his or her personal information in the manner set out in the Privacy Policy. Please visit the Website or ask our sales associates for a copy of our Privacy Policy.
  39. For greater certainty, use of a RWINSIDER Program Membership Number at any time after these Terms are amended shall be deemed to constitute agreement to and acceptance of such revised Terms. Notwithstanding any other section of these Terms, publication of the Terms on the Website shall be deemed notice of such terms and conditions, where notice is required or permitted to be given hereunder. The current Terms are set out on the Website. A Member may also ask a sales associate at any Store location for a copy.
  40. GENERAL

  41. Save for Members who reside in the Province of Québec, these Terms shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Save for Members who reside in the Province of Québec, all Members attorn to the exclusive jurisdiction of the Province of Ontario. For Members who reside in the Province of Québec, these Terms shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein. For Members who reside in the Province of Québec, all Members attorn to the exclusive jurisdiction of the Province of Quebec.
  42. These Terms constitute the entire agreement between each Member and RW&CO. relating to the Program.
  43. Any waiver by RW&CO. of the strict observance, performance or compliance by a Member with any of these Terms, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of RW&CO. as a result of any other failure to observe, perform or comply with these Terms. No delay or omission by RW&CO. in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
  44. The provisions of these Terms are severable, and if any provision is determined to be invalid or unenforceable, that will not affect the validity or enforceability of the remaining provisions of these Terms.
  45. Employees of Reitmans (Canada) Limited and its RW&CO. division are ineligible for Program membership.
  46. Spend is cumulative during the program year starting on January 1st and ending on December 31st of each year.