We look forward to seeing you

We hope you and your loved ones are staying safe and keeping your spirits up. It’s a new day and a new beginning for us all. After a trying time, we’re beginning to see life return to normal (or as some are calling it, our ‘new normal’). After all, spring is a time of rebirth and reinvention, and we couldn’t have asked for a better season to open our doors once again.

As we reopen our stores, we’re implementing certain policies to ensure our teams and customers adopt the necessary precautions to protect themselves and those around them. Rest assured; we have increased our cleaning protocols across all our stores. We will clean and disinfect high-touch areas and surfaces more frequently, including changing rooms, counters, and cash registers. Customers will also be required to maintain the required distance from other shoppers.

Here’s what you can do to stay safe while you shop with us:

  • Stay home if you are showing COVID-19 symptoms, or if you’ve recently returned from traveling abroad.
  • Use hand sanitizer at the entrance of the store.
  • Maintain a 2m distance between yourself and others.
  • Cough or sneeze into your elbow.
  • Avoid touching products as much as possible.
  • Pay with card instead of cash whenever possible.
  • Limit close contact by using the terminal to make your payment.

Many of our stores are opening gradually. We encourage you to look up the stores that might be open near you and their hours.

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Our teams will be ready and waiting to welcome you back to the shopping experience you know and love. Staying put for a while? Not a problem. Find the latest trends and discover exclusive styles when you shop online!

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As the situation continues to develop, we have total confidence in our teams’ ability to adapt our preventative measures and protocols based on the guidance from the Public Health Agency of Canada and local health authorities. Their dedication, strength, and leadership inspire us more each day.

As always, we are humbled by our customers’ continued support and loyalty. In these unprecedented times, it is comforting to know we can rely on our communities. We are all stronger together.

We can’t wait to see you again.
Sincerely,
The RW&CO. family