Account & Loyalty

Signing in is now faster, simpler, and more convenient—no password required! You can keep all your orders and delivery details in one place, making it easy to track purchases and manage your account.

You now have two ways to access your account:

1. Sign in with Shop - Use the same Shop account across many participating retailers—no need to create multiple accounts.
2. Sign in with your email address

Both options use a one-time verification code sent to your email or phone for secure access.

Enter your email address or click ‘More sign in options’ to enter your email address and click Continue. A 6-digit verification code will be sent to your email address. Enter the 6-digit verification code and click Submit. After logging in, you’ll be directed to your Orders page in your account.

You won’t need a password to log in. When you select Sign in with Shop, a 6-digit verification code will be sent to either your email address or mobile phone number, depending on how you’ve previously used Shop. Enter the code to access your account. After logging in, you’ll be directed to your Orders page.

To sign up with Shop, select Sign in with Shop and enter your email address.

You’ll receive a 6-digit verification code by email—enter it to continue.

Once your email is confirmed, you’ll be asked to enter your phone number. A 6-digit verification code will be sent by text message. Enter the code to complete sign-in.

After logging in, you’ll be directed to your Orders page.

Log into your account and update your details in the account settings. You can make updates to the email address and name in your account.

If you have multiple accounts with different email addresses and would like to merge them, please contact Customer Care for assistance.

Please contact Customer Care for assistance.

The RWINSIDER Program is a free rewards program offered by RW&CO. You can join by signing up to our newsletter (online and in store).

There are three membership tiers in our rewards program: RWInsider, RWInsider+ and RW Gold.
Achieving RWInsider+ or RW Gold status requires a minimum spend on RW& CO merchandise per calendar year. If you achieve RWINSIDER+ or RWGOLD tier, you will remain in that tier for the year in which you have achieved the status. If you do not requalify, you will revert to the previous tier.

RWINSIDER - Spend $0-$150

RWINSIDER+ - Minimum spend of $151

RWGOLD - Minimum spend of $751

All membership tiers enjoy a variety of benefits (think free shipping, exclusive promotions and early access to new arrivals – to name a few!). The higher the tier, the more the benefits! The type, timing and availability of any benefits will be determined by RW&CO

All tiers and correspondent perks are subject to change, alteration, or termination by RW&CO in its sole discretion at any time. As permitted by applicable law.

RWINSIDER – TIER 1

Members remain RWInsiders indefinitely unless the minimum annual spend required to achieve RWInsider+ ($151) or RW Gold ($751) status is met, or if they choose to unsubscribe to the newsletter.

RWInsider Benefits

• A birthday discount of $15 applicable on all purchases of $100 or more (before taxes), in store or online at www.rw-co.com

• Exclusive RWINSIDER Offers

• Welcome Gift

• Early access to new arrivals

• Giveaways

• Insider Weekends & Surprise Events

RWINSIDER+ – TIER 2

RWInsider+ status is achieved by subscribing to our newsletter and spending a minimum of $151 on RW&CO merchandise in one calendar year (January 1 – December 31). Members remain RWInsider+ for the year in which they have achieved the status. To keep the RWInsider+ status after that, annual requalification is required. If a member does not requalify for RWInsider+ status and does not achieve RW Gold status, the member will revert to the RWInsider tier.

RWInsider+ Benefits

• A birthday discount of $20 applicable on all purchases of $100 or more (before taxes) in store or online at www.rw-co.com

• Exclusive RWINSIDER Offers

• Welcome Gift

• Early access to new arrivals

• Giveaways

• Access to a $50 clothing alteration refund (given through a RW&CO gift card)

• Insider Weekends & Surprise Events

RWGOLD – TIER 3

RW Gold status is achieved by subscribing to our newsletter and spending a minimum of $751 on RW&CO merchandise in one calendar year (January 1 – December 31). Members remain RW Gold for the year in which they have achieved the status. To keep the RW Gold status after that, annual requalification is required. If a member does not requalify for RW Gold status and does not achieve RWInsider + status, the member will revert to the RWInsider tier.

RWGold Benefits

• A birthday discount of $25 applicable on all purchases of $100 or more (before taxes) in store or online at www.rw-co.com

• Free standard shipping on all qualifying online purchases in Canada

• Exclusive RWINSIDER Offers

• Welcome Gift

• Early access to new arrivals

• Giveaways

• Access to a $50 clothing alteration refund (given through a RW&CO gift card)

• Insider Weekends & Surprise Events

You can find your loyalty status in the header of the marketing emails you receive from us.

Yes. Eligible purchases in store and online earn rewards.

Rewards are earned through eligible purchases.

The RWInsider rewards program is comprised of three Insider statuses, achieved based on annual spend. If you cancel an order or return an item, which results in your annual spend dropping below the required minimum to keep your current status, you will revert back to the previous status.

You can request to opt out by updating your preferences on your client profile at rw-co.com, by contacting our Customer Care team. Customers can also unsubscribe from receiving communications directly through our promotional emails and SMS messages.

Changes, Termination and/or Removal from Program

RW&CO. may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, Rewards, eligibility for Membership, or any other feature of the Program or may terminate the program any time at its sole discretion, by posting any such changes on the RW&CO. website. For Quebec users: Where required by law, RW&CO. will send you a written notice of these changes, not more than 90 days and at least 60 days prior to the effective date of the change, setting out the amended terms and the date of the coming into force of the amendment

Rewards can be redeemed online or in store, subject to terms.

Rewards may not be available yet or may be subject to restrictions.

Rewards may expire according to program terms.

Reward usage depends on the promotion’s terms.

Combining rewards with promotions depends on offer terms.

You can sign up on our website or during checkout.

Use the unsubscribe link in any email. Please note it can take up to 10 business days to stop receiving marketing emails after you unsubscribe.
Should you chose to unsubscribe from our marketing emails, you will still receive order-related emails, such as order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order.

Follow the opt-out instructions provided in the SMS message.

If you’re having trouble logging in and don’t have access to your email, you can still complete your purchase using guest checkout.