We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need to provide us with the proof of purchase. To start a return, please contact us through the RCL Market website. Please note, email confirmation must occur first before sending the product back. Items sent back to us without first requesting a return will not be accepted. We are unable to cover any postage charges. A return label will be included in the parcel. Once we have received your package and it has been approved for a refund, please allow up to 15 business days for your money to be refunded by the original method of payment. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Please allow for up to 15 business days. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please attach photos of the product you have received. Exceptions / Non-Returnable Items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.