Returns by mail in U.S. (for online purchases only):
To return merchandise by mail, please follow these steps:
1. Send us an email
2. In your email, list your name, telephone number and order number.
3. Please list the item numbers and quantities of each that you wish to return. If you are returning your entire order, you may simply indicate so.
4. Take one copy of your original invoice and indicate which items you are returning.
5. For each item being returned, we would love to know the reason for the return by using codes below:
A. Too big D. Arrived too late G. Duplicate shipment sent
B. Too small E. Damaged or defective H. Changed mind
C. Not as I expected F. Wrong item or color I. Other
6. Carefully pack the items to be returned and enclose the updated copy of the invoice
7. Mail the package to: RW&Co.
FedEx Trade Networks
156 Lawrence Paquette
Champlain, NY 12919
Alternatively, you may call us at 1-855-232-RWCO (1-855-232-7926). You will be asked to leave your name, telephone number and order number. We will call you back within 2 business days to confirm the details of your return, after which a pre-paid mailing voucher will be forwarded to your email address.
Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method fpr your return, as we are not responsible for lost parcels.
We do not accept COD or collect deliveries.
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you recieved an item in error. Please allow 1-2 billing cycles for the return to be credited.