Returns by mail in U.S.
(for online purchases only):
|
To return merchandise by mail, please follow these steps:
|
1. |
Send us an email return@rw-co.com. |
2. |
In your email, list your name, telephone number and order number. |
3. |
Please list the item numbers and quantities of each that you wish to return. If you are returning your entire order, you may simply indicate so. |
4. |
Take one copy of your original invoice and indicate which items you are returning. |
5. |
For each item being returned, we would love to know the reason for the return by using codes below: |
|
A. Too big |
D. Arrived too late |
G. Duplicate shipment sent |
B. Too small |
E. Damaged or defective |
H. Changed mind |
C. Not as I expected |
F. Wrong item or color |
I. Other |
6. |
Carefully pack the items to be returned and enclose the updated copy of the invoice |
7. |
Mail the package to: |
RW&Co.
HTS9814
FedEx Trade Networks
156 Lawrence Paquette
Champlain, NY 12919
|
|
Alternatively, you may call us at 1-855-232-RWCO (1-855-232-7926). You will be asked to leave your name, telephone number and order number. We will call you back within 2 business days to confirm the details of your return, after which a pre-paid mailing voucher will be forwarded to your email address.
|
Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method fpr your return, as we are not responsible for lost parcels.
|
We do not accept COD or collect deliveries.
|
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you recieved an item in error. Please allow 1-2 billing cycles for the return to be credited.
|